A letter of Complaint

Dear Sir/Madam,

    I am writing to you about a swimming pool which I bought from Shop Mania on 16 June 2012 for $9.990. I enclose copies of the guarantee and the receipt.

     In your advertising, you claim that by using the filter, the water would be clean. We have been using the filter and now it seems as though the water hadn’t changed, moreover, it has become dirtier.

     The foil is also badly worked. It tears after a heavy rain and it’s ruined. We have to release the water and fill it again the next day since it was full of leaves. We were so worried because we were having a party the next day and the water was filthy. We were working so quickly as we had only 5 hours to drain the water and then fill the pool again. We had finished all just as the guests came.

     When I took the filter back to the shop, not only did the assistant refuse to refund my money, but she also said that it was my fault and I didn’t read the instructions carefully.

    I would like you to refund my money as soon as possible. Unless I receive a satisfactory reply, I will write to the Consumer Association.

    I look forward to hearing from you.

   Yours faithfully,

M. Jane